Refund Policy
Anyang Dongxuan Carbon Products Co., Ltd. is committed to providing high-quality products and excellent customer service. We understand that there may be instances where a product fails to meet your expectations. In such cases, we offer a refund policy that allows you to return the product within a specified period from the date of purchase.
Please note that we cannot promise or guarantee the effectiveness of any products we provide. While we strive to deliver high-quality items, the performance of any product depends on various factors beyond our control. Therefore, we are unable to issue refunds based on product performance.
Our refund policy is as follows:
- Return Eligibility: If you are dissatisfied with the product, you may be eligible for a return.
- Initiating a Return: To start the return process, please contact us at dongxuan0036@163.com.
- Return Conditions: To qualify for a return, the product must be in its original packaging and in brand-new condition.
- Shipping and Handling Fees: Shipping fees and handling charges are non-refundable.
- Return Evaluation: Upon receiving the returned product, we will inspect it to determine whether it meets the return criteria.
- Right of Refusal: Please note that we reserve the right to reject any return if the product fails to comply with the standards outlined in our refund policy.
If you have any questions or concerns regarding our refund policy, please feel free to contact us at dongxuan0036@163.com.